Refund Policy
Return & Refund Policy
At Wylde Grey, all sales are final. We do not accept returns or exchanges.
Please review this policy carefully before placing your order.
1. Final Sale Policy
All orders placed on Wylde Grey are final sale.
We do not offer returns or exchanges once an order has been processed.
This policy helps us maintain:
- Product safety
- Hygiene standards
- Authentic product handling
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, we’re here to help.
To report an issue:
- Contact us within 48 hours of delivery
- Include your order number
- Provide clear photos of the item and packaging
After review and approval, we will offer one of the following:
- A replacement item (if available), or
- A refund to your original payment method
3. Refund Processing Time
Approved refunds are processed within 5–10 business days after confirmation.
4. Non-Eligible Situations
We do not accept requests for:
- Change of mind after purchase
- Incorrect product selection by the customer
- Minor packaging damage that does not affect the product
- Requests made after 48 hours of delivery
5. Order Changes & Cancellations
Orders are processed quickly to ensure fast delivery.
Once an order is placed, it cannot be modified or canceled.
6. Bulk Orders
All bulk purchases are final sale.
Orders suspected for resale may be limited or canceled at our discretion.
7. Shipping Responsibility
Once your order has been shipped, Wylde Grey is not responsible for:
- Lost or stolen packages
- Carrier delays
- Orders marked as delivered
8. Contact Us
If you have any concerns regarding your order, please contact us: