Refund policy

Return & Refund Policy

At Wylde Grey, we want you to be completely satisfied with your purchase. If you need to return an item, we’ve made the process simple and transparent.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to initiate a return. To be eligible, items must be in their original condition: unused, unopened, and in the original packaging.

2. Free Return Shipping

We are pleased to offer free return shipping on all domestic orders. Once your return request is approved, we will provide you with a prepaid shipping label via email.

3. No Restocking Fees

We do not charge any restocking fees for returned items. You will receive a full refund for the product price.

4. How to Start a Return

To start a return, please contact us at hello@wyldegrey.com with your order number. Our team will review your request and provide instructions on how to send your package back to us.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed back to your original payment method within 10 business days.

6. Damages and Issues

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at hello@wyldegrey.com so we can resolve the issue right away.

7. Contact Information

• Email: hello@wyldegrey.com

• Support Hours: Monday – Friday, 9:00 AM to 6:00 PM (EST)

• Address: 11 Plaza Real South, Suite 1109, Boca Raton, FL 33432