Shipping Policy

 

Shipping Policy

At Wylde Grey, we aim to deliver your order as smoothly and quickly as possible. Please read the details below to understand how our shipping process works.

 

 

1. Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed

  • Orders are not processed on weekends or public holidays

  • Once your order is placed, it cannot be modified or canceled

 

 

2. Shipping Time

Estimated delivery times:

  • United States: 5–10 business days

  • International orders: 7–15 business days

Please note: Delivery times may vary depending on your location, courier delays, or external factors beyond our control.

 

 

3. Shipping Charges

  • Shipping costs are calculated at checkout based on your location

  • Any applicable shipping fees will be shown before completing your order

 

 

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
 You can use this to track your order in real-time.

 

 

5. Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • High order volume

  • Weather conditions

  • Courier service issues

  • Customs clearance (for international orders)

We appreciate your patience in such cases.

 

 

6. Lost or Stolen Packages

Wylde Grey is not responsible for packages that are:

  • Lost in transit

  • Stolen after delivery

  • Marked as delivered by the shipping carrier

If you face such issues, we recommend contacting the courier service directly.

 

 

7. Incorrect Address

Please make sure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer

  • Orders cannot be redirected once shipped

 

 

8. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Include your order number and clear photos

If approved, we will offer:

  • A replacement, or

  • Store credit

 

 

9. International Shipping

  • International orders may be subject to customs duties or import taxes

  • These charges are the responsibility of the customer

 

 

10. Contact Us

For any shipping-related questions, feel free to contact us:

hello@wyldegrey.com