By completing a purchase on WyldeGrey.com, customers acknowledge and agree to all store policies, including our final sale policy.
Order Acceptance
All orders are subject to product availability and payment confirmation. We reserve the right to cancel or refuse any order at our discretion, including orders that appear fraudulent, placed for resale without authorization, or otherwise violate our policies.
Order Processing and Shipping Timeline
Orders are processed within 1–5 business days unless otherwise stated. Shipping timelines provided at checkout are estimates only and are not guaranteed delivery dates. Transit times are determined by the shipping carrier and may vary due to weather conditions, carrier delays, customs processing, or other factors outside our control.
Customer service inquiries regarding shipment status should be made only after the full processing and estimated shipping window has passed.
Inventory and Shipping Delays
While we strive to maintain accurate inventory and shipping estimates, occasional delays may occur due to stock availability, high demand, or shipping carrier delays. If an item becomes temporarily unavailable, customers will be notified and offered the option to wait for restock or receive a full refund.
Delivery Confirmation
Once an order has been marked delivered by the shipping carrier, responsibility for the package transfers to the customer. Delivery confirmation provided by the carrier serves as proof of delivery.
If a package is marked delivered but cannot be located, customers should check with neighbors, household members, building management, or contact the shipping carrier directly. We are not responsible for packages lost or stolen after delivery confirmation has been provided by the carrier.
Non-Delivery Claim Window
Customers must report any non-delivery or missing package issues within 7 days of the carrier’s delivery confirmation date or within 14 days of the expected delivery date if tracking information is unavailable. Claims submitted outside of this time frame may not be eligible for investigation or resolution.
Return Policy
All sales are final. We do not accept returns unless a product arrives damaged or defective.
We do not offer refunds, exchanges, or store credit for products that have been opened, used, or purchased in error. Customers are responsible for reviewing product details carefully before completing their purchase.
We do not send free replacement products in exchange for a return or in place of returning an item. Requests for free products, replacement items without returning the original product, or similar arrangements will not be accommodated.
If an item arrives damaged or defective, customers must contact us within 7 days of delivery at [support email] with photos of the product and packaging so we can review the issue.
All return or refund decisions remain at the sole discretion of the company.
Fraud and High-Risk Orders
To protect our customers and our business from fraudulent transactions, we reserve the right to review and verify orders flagged as high-risk by our payment processing systems. Orders may be delayed, cancelled, or refunded if fraud indicators are present, including address mismatches, multiple payment attempts, unusual purchasing behavior, or high-risk payment flags from our payment processor.
We may request additional verification before fulfilling such orders.
Bulk Purchases and Resale
Our products are intended for personal use unless otherwise authorized. We reserve the right to limit or cancel orders that appear to be placed for resale, redistribution, or bulk purchasing without prior approval.
Orders suspected of unauthorized resale activity may be cancelled or refunded at our discretion.
Refund Abuse Policy
We strive to provide fair and reasonable customer service. However, we reserve the right to refuse service, limit refunds, or cancel orders if we determine that a customer is abusing our refund, return, or dispute policies.
Examples may include repeated refund requests, excessive order cancellations, chargeback threats after a resolution has already been provided, or attempts to obtain products without payment.
Chargebacks and Payment Disputes
By placing an order on our website, you agree to contact us directly to resolve any issue before initiating a chargeback or dispute with your bank or credit card provider.
If you believe there is an issue with your order, you must contact us at [support email] within 7 days of delivery or expected delivery so we can attempt to resolve the matter promptly.
If a refund has already been issued or a resolution provided, filing a chargeback for the same transaction may be considered a duplicate claim and may be contested. Customers who abuse the chargeback process may be restricted from placing future orders.
Evidence for Dispute Resolution
In the event of a payment dispute or chargeback, we reserve the right to submit documentation to the payment processor or issuing bank including:
Order confirmations and transaction records
Billing and shipping address verification
Shipment tracking information and delivery confirmation
Customer communication records
Refund confirmations if applicable
Website policies acknowledged at checkout
Dispute and Abuse Protection
Customers agree to contact us directly to attempt to resolve any issue prior to initiating a payment dispute. Initiating a chargeback or dispute after a product has shipped, been delivered, refunded, or otherwise resolved may be considered abuse of the dispute process.
We reserve the right to actively contest any chargeback we believe to be invalid or abusive by providing supporting documentation to the issuing bank or payment processor.
Fraudulent Claim Liability
Submitting false claims regarding delivery, payment authorization, or receipt of goods may constitute fraud. We reserve the right to investigate such claims and provide all relevant transaction records, delivery confirmations, and communications to payment processors, financial institutions, and applicable authorities if necessary.
Customers found to be engaging in fraudulent or abusive behavior may be restricted from future purchases.
Item Description and Product Expectations
We make every effort to display product descriptions, images, and details as accurately as possible. However, product appearance, color, packaging, or minor details may vary slightly due to lighting, screen settings, manufacturing updates, or supplier changes.
Such variations do not constitute a product defect or misrepresentation.
By placing an order, customers acknowledge that they have reviewed the product description and details prior to purchase.
Review and Refund Extortion Policy
We welcome honest feedback from our customers. However, attempts to obtain refunds, free products, discounts, or other compensation in exchange for removing or withholding negative reviews are considered review manipulation and will not be accommodated.
We reserve the right to refuse such requests and to document communications related to these interactions.
Customers who engage in review manipulation, refund abuse, or harassment may be restricted from future purchases.
Competitor Interference and Bad-Faith Purchases
Our products are offered to customers for legitimate personal use. We reserve the right to investigate and refuse service for orders that appear to be placed in bad faith, including purchases made for the purpose of damaging our business, manipulating reviews, redirecting customers to competing businesses, or otherwise interfering with our operations.
This includes, but is not limited to:
Coordinated negative reviews following purchases
Bulk purchases intended to disrupt inventory or fulfillment
Attempts to redirect customers to competing products or businesses
Purchases made with the intent of filing fraudulent complaints or disputes
If we reasonably believe an order has been placed in bad faith or for the purpose of interfering with our business, we reserve the right to cancel the order, refuse service, limit future purchases, and provide documentation of such activity to payment processors, marketplaces, or other appropriate parties as necessary.
Customers engaging in such activity may be permanently restricted from purchasing from our store.
Sole Discretion and Policy Enforcement
All decisions regarding refunds, order cancellations, service eligibility, dispute responses, and enforcement of these policies remain at the sole discretion of the company. We reserve the right to update, modify, or enforce these policies as necessary to protect our business and customers.
Customer Conduct
We value respectful communication with our customers. We reserve the right to refuse service, cancel orders, or restrict future purchases from individuals who engage in abusive, threatening, fraudulent, or disruptive behavior toward our team or business.
Limitation of Liability
To the fullest extent permitted by law, our company shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services, including but not limited to shipping delays, delivery issues caused by carriers, or product misuse.
Governing Law and Jurisdiction
These policies and any purchases made through this website shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.
By purchasing from this website, you agree that any dispute, claim, or controversy arising from or relating to your order, our products, or these policies shall be resolved exclusively in the state or federal courts located within the State of Florida.
Customers agree to submit to the personal jurisdiction of these courts and waive any objections related to venue or jurisdiction.
Entire Agreement
These policies constitute the entire agreement between the customer and the company regarding purchases made through this website.
Policy Updates
We reserve the right to update or modify these policies at any time without prior notice.
Agreement to Policies
By completing a purchase on this website, you acknowledge that you have read and agree to our Terms of Service, Shipping Policy, Refund Policy, Return Policy, and Chargeback Policy.
By placing your order, you agree to our Terms of Service and store policies.
