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Once your order has shipped, you will receive a shipping confirmation email with a tracking number. If you have an account with Wylde Grey, you can also track your order under the Account section.
Orders are processed within 1–5 business days unless otherwise stated. Shipping timelines provided at checkout are estimates only and are not guaranteed delivery dates. Transit times are determined by the shipping carrier and may vary due to weather conditions, carrier delays, customs processing, or other factors outside our control.
All sales are final. We do not accept returns unless a product arrives damaged or defective.
We do not offer refunds, exchanges, or store credit for products that have been opened, used, or purchased in error. Customers are responsible for reviewing product details carefully before completing their purchase.
We do not send free replacement products in exchange for a return or in place of returning an item. Requests for free products, replacement items without returning the original product, or similar arrangements will not be accommodated.