FAQ's

Frequently Asked Questions

Here are answers to the most common questions about our beauty and skincare products.

What kind of products do you sell?

We offer a curated selection of beauty and skincare products from well-known and trusted brands.
Our collection includes makeup, skincare essentials, gift sets, and beauty accessories designed for everyday use.

Are the products authentic?

Yes. All products sold on our store are authentic and sourced from trusted suppliers.
We do not sell counterfeit or replica items.

How do I choose the right product for my skin?

Each product page includes detailed descriptions, ingredients, and usage information provided by the brand.
If you have specific skin concerns or sensitivities, we recommend reviewing ingredient lists carefully and consulting a skincare professional if needed.

Are your products suitable for sensitive skin?

Some products may be suitable for sensitive skin, while others may not.
Skin types vary, so we always recommend checking the ingredient list and performing a patch test before full use.

How do I place an order?

Simply select the product you want, click Add to Cart, and proceed to checkout.
Enter your shipping and billing information and complete your purchase securely online.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email with your purchase details.
Please keep this email for your records.

How long does order processing take?

Orders are typically processed within 1–2 business days.
Processing times may vary during peak periods or promotional events.

How long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout.
Estimated delivery times are shown before you complete your order.

Can I track my order?

Yes. Once your order is shipped, you will receive a shipping confirmation email with tracking information, when available.

What payment methods do you accept?

We accept secure online payment methods, which are displayed during checkout.
All payments are processed through encrypted and trusted payment providers.

What is your return policy?

Returns are accepted according to our Return Policy.
Items must be unused, unopened, and returned in their original condition within the stated return period.
Please refer to our Return Policy page for full details.

What should I do if my order arrives damaged or incorrect?

Please inspect your order as soon as it arrives.
If an item is damaged or incorrect, contact our customer support team with your order number and photos of the issue so we can assist you.

How can I contact customer support?

You can reach our customer support team through the Contact Us page.
We aim to respond to all inquiries as quickly as possible during business hours.