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Track Your Order
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nothing showing yet?
Orders are processed within 1–3 business days. Until the parcel is collected there is nothing for the carrier to report, so a new order can sit quiet for a day or two. That is normal.
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tracking has not moved in days
Carriers sometimes scan late. Give it 48 hours, then email hello@wyldegrey.com with your order and tracking numbers and we will open a claim with the carrier on your behalf.
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it says delivered but nothing arrived
Check with your building, your neighbours and any safe place named on the tracking, then contact us within 7 days of that scan. The full process is in our Shipping Policy.
Can’t find your order number? Search your inbox for “wylde grey” — it is on the confirmation email we sent when you ordered. Still stuck? Write to hello@wyldegrey.com and we will look it up for you.