At Wylde Grey, we aim to deliver your order as smoothly and quickly as possible. Please read the details below to understand how our shipping process works.
1. Order Processing
- Orders are processed within 1–3 business days after payment is confirmed
- Orders are not processed on weekends or public holidays
- Once your order is placed, it cannot be modified or canceled
2. Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International orders: 7–15 business days
Please note: delivery times may vary depending on your location, courier delays, or external factors beyond our control.
3. Shipping Charges
- Standard shipping is complimentary on every order shipped within the United States and Canada — there is no minimum spend
- Shipping to other countries is quoted at checkout based on your location
- Any applicable shipping fees will be shown before completing your order
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track your order in real time.
5. Delays
While we do our best to ensure timely delivery, delays may occur due to:
- High order volume
- Weather conditions
- Courier service issues
- Customs clearance (for international orders)
We appreciate your patience in such cases.
6. Lost, Delayed or Stolen Packages
Once a parcel leaves us it is in the carrier’s hands, but we will help you chase it. Here is what to do.
- Check the tracking first. Carriers sometimes scan a parcel as delivered a day before it arrives, so allow 48 hours and check with your building, neighbours and any safe place named on the tracking.
- Contact us. Email hello@wyldegrey.com with your order number and the tracking number. Please do this within 7 days of the last tracking update.
- We open a carrier claim. We file the claim on your behalf and keep you updated. Carriers usually take 5–10 business days to investigate.
- Outcome. If the carrier confirms the parcel was lost in transit, we will replace the order or refund it. If tracking shows the parcel was delivered and it was taken after delivery, we cannot refund it, but we will still supply the carrier documentation you need to file a police or building claim.
Orders shipped to an address entered incorrectly at checkout cannot be refunded once dispatched, so please check your address before paying.
7. Incorrect Address
Please make sure your shipping address is correct at checkout.
- We are not responsible for orders delivered to incorrect addresses provided by the customer
- Orders cannot be redirected once shipped
8. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include your order number and clear photos
If approved, we will offer a replacement or store credit.
9. International Shipping
- International orders may be subject to customs duties or import taxes
- These charges are the responsibility of the customer
10. Contact Us
For any shipping-related questions, feel free to contact us at hello@wyldegrey.com.